These Terms of Use govern your access to and use of: (1) the Load Car Hauler website (loadcarhauler.com) and all related content, tools, applications (including mobile applications), and services available through the Load Car Hauler platform (collectively, the “Load Car Hauler Site”). As used herein, (i) “you” or “your” refers to you as a user of the Site; (ii) “Load Car Hauler”, “we”, or “us” refers to Load Car Hauler LLC; and (iii) “Terms of Use” refers to these Terms of Use, together with any other notices, policies, disclaimers, or restrictions we may post on the Site (collectively, the “Terms of Use”).

Use of the Site is limited to authorized Load Car Hauler users only. Any unauthorized access to or use of the Site—including but not limited to unauthorized logins, misuse of passwords, or improper access to data—is strictly prohibited.

Each time you log in with a username and password (collectively, “Login Credentials”) on the Site:

(1) You confirm that you are authorized by Load Car Hauler as an account holder (“Account Owner”), or that you are a designated employee or representative of an Account Owner (“Account User”) with permission to access the Site using the credentials provided to you.

(2) You affirm that you are the individual assigned to those Login Credentials.

(3) You agree that both you as the Account User, and the Account Owner, are bound by these Terms of Use.

For the purposes of these Terms, both Account Owners and Account Users will be referred to collectively as “Members.” The term “Membership” refers to a user’s authorized status on the Site. These Terms of Use are legally binding and carry the same force and effect as a signed written agreement.

Each Account Owner acknowledges and agrees that by granting Login Credentials to another person, they assume full responsibility for any and all actions performed on the Site under those credentials. If an Account Owner shares a single login with another individual, the Account Owner is entirely accountable for that person’s actions as though they had performed them directly.

1. The Load Car Hauler System

Through the Load Car Hauler website, we provide an internet-based platform (the “Load Car Hauler System”) that enables individuals and businesses who need to transport vehicles (“Shipper Members”) to connect with individuals or companies offering vehicle transportation services (“Carrier Members”). The System allows Members to:

1. Post details related to vehicles for transport, insurance coverage, licenses, and other documentation, which can be reviewed by other Members for potential business relationships.
2. Independently evaluate other Members to determine whether to engage in business with them.

The platform may also offer functionality for Members to rate other Members or to share community-driven insights, such as information on truck stops, repair facilities, or insurance providers. You acknowledge that Load Car Hauler does not control and cannot guarantee the accuracy, completeness, or reliability of content shared on the platform, which is posted entirely by Members.

2. Member Responsibilities

a. Carrier Members

If you are a Carrier Member who enters into a business relationship with a Shipper Member, you are solely responsible for adhering to all relevant industry and professional standards, including but not limited to:

1. Picking up and delivering vehicles within the agreed time frame and at the agreed rate.
2. Communicating shipment status throughout the delivery process and promptly reporting any damages, delays, or losses.
3. Using the Load Car Hauler dispatch tools to update shipment status.
4. Handling vehicles with care to avoid any damages.
5. Providing a bill of lading in case of a dispute.
6. Issuing a completed and signed vehicle condition form upon delivery.
7. Responsibly managing damage claims.
8. Forwarding any COD amounts that exceed carrier payments to brokers or appropriate recipients.
9. Acting professionally and courteously with all parties.
10. Maintaining valid insurance, licenses, and bonds.
11. Complying with all applicable local, state, and federal laws, including FMCSA regulations.

b. Shipper Members

If you are a broker, dealer, freight forwarder, auction, rental agency, relocation company, manufacturer, or any other entity posting or dispatching vehicles for shipment on the Site, and you engage in business with another Member, you agree to:

1. Provide vehicles at the agreed-upon time and price.
2. Pay carriers promptly.
3. Ensure the bill of lading reflects the accurate condition of the vehicle at pickup.
4. Provide Load Car Hauler with the signed bill of lading in case of disputes.
5. Remove loads from the Site once assigned to a carrier.
6. Communicate professionally with all Members and with Load Car Hauler.
7. Maintain valid insurance, licenses, and regulatory documents.
8. Abide by all relevant laws and regulations.

c. General Member Acknowledgments

Each Member agrees to the following:

1. Damage claims must be pursued separately from freight fees.
2. Under 49 U.S.C. § 10761, freight charges cannot be withheld due to damage claims.
3. Claims for loss or damage during transit will not be paid unless freight fees have been paid.

d. Load Car Hauler Oversight

While Load Car Hauler may monitor compliance with Member responsibilities and relevant laws or standards, it is not obligated to do so. Load Car Hauler disclaims liability for Member conduct and reserves the right to suspend or terminate any account for violations or any reason. All Members are solely responsible for vetting the credentials and trustworthiness of those they choose to do business with.

3. Member Registration

1. By registering as a Member, you agree to: (i) provide accurate, current, and complete information as requested by the Load Car Hauler registration form (including your email address), and (ii) keep this information up to date at all times. If any information you provide is false, outdated, or incomplete, we reserve the right to suspend or terminate your Membership and/or access to the Site.
2. During registration, you may be required to select a username and password. Load Car Hauler reserves the right to reject usernames that impersonate others, are offensive, violate intellectual property laws, or create confusion—at our sole discretion.
3. You agree not to transfer or resell your account access or use of the Site to any third party.
4. YOU ACKNOWLEDGE THAT LOGGING INTO THE SITE USING A LOGIN ID OR PASSWORD THAT WAS NOT PERSONALLY ASSIGNED TO YOU OR YOUR ACCOUNT IS A VIOLATION OF THESE TERMS.
5. YOU AGREE TO KEEP YOUR LOGIN CREDENTIALS CONFIDENTIAL AND TO NOTIFY US IMMEDIATELY OF ANY BREACH OR SUSPICION OF UNAUTHORIZED ACCESS (A “SECURITY INCIDENT”). YOU ARE FULLY RESPONSIBLE FOR ALL ACTIVITY ON YOUR ACCOUNT UNTIL WE ARE FORMALLY NOTIFIED OF SUCH INCIDENT.

4. Intellectual Property

1. Limited License Subject to compliance with these Terms of Use and payment of subscription fees, Load Car Hauler grants you a limited, non-transferable, non-sublicensable license to: (i) access and use the Site as provided, and (ii) use materials (text, graphics, images, links, etc.) solely for evaluating business opportunities with other Members and internal business purposes.
2. Usage Restrictions You agree not to use the Site or its materials beyond the scope defined herein. You may not:

• Copy, scrape, reproduce, distribute, or exploit any content from the Site without written consent.
• Decompile or reverse engineer the Site or determine its source code or methods.
• Modify or create derivative works from the Site or its content.
• Share, lease, or sublicense the Site or its materials.
• Remove copyright, trademark, or proprietary notices.
• Incorporate Site content into other services, compilations, or products.
• Use bots or automated tools to collect or interact with Site content, including for marketing or account manipulation.

Violation of these restrictions may lead to immediate suspension or termination of your Membership and may result in legal action.

1. Ownership The Site and all associated content and software are owned by Load Car Hauler and its licensors. You acknowledge these rights are valid and protected under U.S. and international law. Use of the Site does not confer any ownership rights. Any software you may download from the Site is licensed, not sold, and remains the property of Load Car Hauler or its providers. You may not reverse engineer or resell the software. All trademarks and logos on the Site are the property of Load Car Hauler or third parties and may not be used without prior written permission. Unauthorized use of these marks is strictly prohibited and subject to enforcement.

5. Updates and Modifications

We reserve the right to withdraw, suspend, or change these Terms of Use, any content, and any features or functionality of the Site, at any time, with or without notice. This includes the possibility of shutting down the Site entirely. We may also update or revise the Terms of Use by posting the latest version on the Site. It is your responsibility to check for updates. Continued use of the Site after changes are posted signifies your acceptance of those changes.

6. Code of Conduct

While using the Site, you agree: a. Not to use the Site for unlawful, abusive, harassing, defamatory, obscene, or otherwise inappropriate purposes. b. Not to interfere with others’ use of the Site, including through hacking, denial-of-service attacks, or altering the Site. c. Not to imply that your statements are endorsed by Load Car Hauler without written consent. d. Not to transmit unlawful, fraudulent, or offensive content, or content that infringes upon any party’s rights. e. Not to share insider information, trade secrets, or unsolicited commercial communications. f. Not to engage in spam or flooding of the Site. g. Not to transmit viruses, malware, or harmful code. h. Not to frame or mirror any part of the Site without written permission. i. Not to deep link or otherwise hyperlink to any page other than the homepage. j. Not to use bots, spiders, scrapers, or automated tools to mine data or disrupt the Site. k. Not to collect or harvest data about users without consent.

7. Information Provided by Load Car Hauler

We aim to offer accurate and helpful content, but data on the Site may become outdated or incorrect. Some information is submitted by other Members or third parties, and we do not endorse or verify such content. We may offer contract templates for Member use, but are not party to those agreements and assume no liability for them. Members are solely responsible for evaluating and forming business relationships.

8. Information You Provide

You may submit suggestions, comments, or feedback (“Feedback”) to improve the Site. We may incorporate it at our discretion. You grant us a global, perpetual, royalty-free license to use and adapt any feedback or content you submit, in compliance with the law and applicable agreements. You agree not to submit illegal or harmful material, and to sign documents if needed to confirm our rights to use submissions. We may access your submitted content, including via your account, to ensure compliance.

9. Ratings

By submitting a rating, you confirm that you have done business with the rated Member and that the rating reflects a truthful account of that experience. If we believe a rating is misleading, we may suspend your account or ability to rate. We reserve the right to remove any content or ratings at our discretion.

10. Relationships with Other Members

1. You acknowledge that the Site, including the Load Car Hauler, is provided solely to help you connect with individuals and companies in the vehicle transport industry and to give you access to related tools for managing business interactions. b. We have no obligation to monitor, enforce, or otherwise oversee Member activity, information, or relationships. You use the platform at your discretion. c. Any business relationship you establish with another Member is entirely your responsibility. Load Car Hauler is not liable for managing or enforcing your rights in those relationships. d. Any agreement you enter into through the Site, whether as a Shipper or Carrier, is strictly between you and the other Member. Load Car Hauler is not a party to such agreements and assumes no responsibility or liability, including that of a broker. e. We make no guarantee that vehicles posted for transport will be picked up or delivered by a specific time or free from damage or mechanical issues. f. If you have a dispute with one or more Members, you release Load Car Hauler (and its affiliates, officers, and employees) from all claims or damages resulting from such disputes. g. If you are a California resident, you waive the rights under California Civil Code Section 1542: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor…”

11. No Legal Advice

Nothing on the Site, including content, forms, contracts, or disclaimers, should be interpreted as legal advice. Load Car Hauler is not a law firm and does not provide legal counsel. Use of the Site does not establish an attorney-client relationship. For legal matters, consult a licensed attorney in your jurisdiction.

12. Termination and Suspension

These Terms remain effective during your use of the Site and throughout your Membership. The following Sections will survive termination: 4(b), 4(c), 8, 9, 10, 11, 12, 17, 18, 19, 21, 23, 24, and 25.

You may cancel your subscription at any time by contacting our Customer Service. Cancellations take effect at the next billing cycle. If you have pre-paid for a future month, your access will continue until that period ends. No refunds will be provided for unused time.

We reserve the right to suspend or terminate your access to the Site at any time, with or without cause or prior notice. Upon termination, your right to use the Site ends immediately. You must destroy any materials downloaded from the Site.

Fees and Payment

1. Monthly Subscription. If you are subscribed monthly, you agree to pay the applicable monthly fees as determined by Load Car Hauler’s pricing schedule. These fees are non-refundable, may be tiered based on your usage, and are due on the same date each month corresponding to your original account activation date. We may update pricing and terms at any time by posting them on the Site. Continued use of the Site after changes implies your acceptance of the new fees.
2. Annual Subscription. If you are subscribed annually, you agree to pay the full annual fee based on current rates at the time of enrollment. Fees are due within 10 days after each billing month ends. If your account is terminated for reasons not caused by Load Car Hauler, all remaining subscription fees for the current term become due within 10 days of notice. We may adjust pricing after the first 12 months with 30 days’ notice. If you do not accept the new pricing, you may cancel your account effective at the end of the current month by calling our customer service within 30 days of the notice.
3. Renewal and AutoPay. Your subscription renews automatically unless canceled in advance. You must provide a valid payment method (“Payment Method”) and ensure it remains active. To avoid being charged, you must cancel before the next billing cycle. Load Car Hauler reserves the right to automatically charge your Payment Method.
4. Other Payment Terms. You are responsible for all applicable taxes. Accounts with outstanding balances may be suspended or terminated without notice. No pro-rated refunds are provided for partial months. If your payment method fails, you agree to pay any outstanding balance upon demand.

14. Freezing Your Account

If your account is current and has no balance due, you may freeze it for up to 90 days at no cost by contacting our customer service. This pauses your Membership without full cancellation. After 90 days, your account will be automatically reactivated at the current rate, and you will be charged the next day. You may also manually reactivate early by logging in or calling us.

15. Promotional Codes

If you used a promotional code (“Promo Code”) at signup, its terms are incorporated into these Terms of Use. If there’s any conflict between the Promo Code terms and these Terms, these Terms govern. All Promo Codes expire six (6) months after being applied unless stated otherwise.

Disclaimers

THE SITE, ITS CONTENT, AND ANY SOFTWARE, PRODUCTS, OR SERVICES PROVIDED BY LOAD CAR HAULER ARE OFFERED “AS IS” WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOAD CAR HAULER AND ITS AFFILIATES, LICENSORS, SUPPLIERS, SPONSORS, AND AGENTS DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. LOAD CAR HAULER MAKES NO GUARANTEE THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR MALICIOUS CODE.

You are solely responsible for maintaining the necessary equipment, internet access, and security to use the Site. You assume all risk from using the Site and its services. No advice or statement from Load Car Hauler or its partners creates any warranty unless explicitly stated in writing. We reserve the right to alter system configurations at our discretion.

17. Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL LOAD CAR HAULER, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, OR PARTNERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR ANY INFORMATION OR SERVICES OBTAINED FROM IT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any liability arising from your use of the Site is governed by the agreement, if any, between Load Car Hauler and the party who authorized your access. You, personally, are not entitled to make claims based on that agreement. Your sole remedy for dissatisfaction is to stop using the Site and its content.

18. Indemnification

You agree to defend, indemnify, and hold harmless Load Car Hauler, its affiliates, officers, employees, agents, and partners from any claim or expense (including attorney fees) arising from:

1. Content or data you submit to the Site; b. Your access to or use of the Site, authorized or not; c. Your reliance on any materials or services provided through the Site; d. Your use or sharing of Site content; e. Your negligence or misconduct; f. Any infringement on the rights of third parties; g. Any business transaction or failure thereof made via the Site; h. Any statements or communications you make to or about another Member.

Links

The Site may contain links to other websites, including affiliated pages, whether or not operated by Load Car Hauler. We do not control and have not reviewed all external sites. Unless explicitly stated otherwise, Load Car Hauler assumes no responsibility for the content, services, or privacy practices of any linked website. The presence of links does not imply endorsement. These links are offered solely for your convenience. We strongly recommend reviewing the terms and privacy policies of any external site you choose to access.

20. Confidentiality

“Confidential Information” refers to nonpublic, proprietary information disclosed by Load Car Hauler or its affiliates, including financial, technical, or operational data, and access to platform functionalities. You agree to treat all Confidential Information with at least the same level of care you use to protect your own, and never less than commercially reasonable care.

You may not use or disclose Confidential Information except as permitted under these Terms or with written consent. All Confidential Information remains the property of Load Car Hauler or its affiliates and is not transferred to you in any form. Upon request, or upon termination of your Membership or access agreement, you must return or destroy all Confidential Information.

You must comply with all applicable data protection and privacy laws. You agree not to disclose any nonpublic personal data obtained via the Site unless explicitly allowed under these Terms or by law.

You acknowledge that any breach of this confidentiality obligation may cause irreparable harm to Load Car Hauler, for which monetary damages are insufficient. Therefore, Load Car Hauler is entitled to seek injunctive relief, without the need to post bond, in addition to other legal remedies. This section remains in effect even after your Membership or access ends.

21. Use of Member Name

By joining Load Car Hauler, you grant us permission to use the name of your organization, including trademarks, logos, and service marks, in our advertising, promotions, and marketing materials, at our discretion and expense.

Copyright

If you believe that content on the Load Car Hauler site infringes your copyright under the Digital Millennium Copyright Act (DMCA), you or your representative may send a notice requesting removal. The notice must include:

• A physical or electronic signature of the copyright owner or authorized agent.
• A description of the copyrighted work claimed to be infringed.
• Identification of the allegedly infringing material with sufficient detail to locate it.
• Contact details of the complainant.
• A good faith statement that the use is unauthorized.
• A statement confirming accuracy and authority under penalty of perjury.

Please consult a legal advisor before submitting. Notices should be sent to: Load Car Hauler Legal Department.

23. Arbitration and Class Waiver

1. Arbitration. Any dispute with Load Car Hauler or affiliates related to the Site must be resolved through binding arbitration. We may also choose arbitration for disputes we initiate.
2. Class Waiver. Arbitration must be conducted individually. Class actions or representative claims are not allowed, and you waive such rights. If the class waiver is found unenforceable, the arbitration clause is void.
3. Arbitrator Authority. Arbitration will follow JAMS Streamlined Rules and take place in Atlanta, Georgia unless otherwise agreed. Each party pays their costs, but indemnified parties may recover expenses as outlined in Section 18. The Federal Arbitration Act governs this Section. It survives termination of these Terms.

24. Jurisdictional Issues

The Site is intended for U.S. residents only. We do not claim materials are suitable outside the U.S. If you access from elsewhere, you do so at your own risk and must comply with local laws.

25. Governing Law

Disputes will be governed by Georgia law. Non-arbitrable claims must be brought in state or federal courts in Fulton County, Georgia. You consent to that jurisdiction.

26. Assignment

We may assign our rights and responsibilities under these Terms to third parties. You may not assign yours without prior written approval from Load Car Hauler.

27. General

All parties act as independent contractors. These Terms, together with any related agreements or notices, represent the full agreement. Oral statements from Load Car Hauler or staff do not modify the Terms. If any clause is held invalid, the rest will remain in effect. Delay in enforcement does not waive our rights.

28. Privacy Policy; Communication

Refer to our Privacy Policy for details. We may share your data with affiliates or third parties to operate the Site and manage your Membership. We may also contact you using the details you provided, even after cancellation, unless you opt out in writing as allowed by the policy.

29. Questions

For questions or support regarding Load Car Hauler or these Terms, please contact us through our website or by phone.

30. Account Changes

Only authorized users can request or make changes to your Load Car Hauler account.